Contact

Do you have a question about a product, order or training? We're happy to help. Whether you need advice on an application, are looking for a specific product, or have questions about your order – our team is here for you.

The Marie-José team consists of people who know the trade inside out: brow artists, lash specialists and makeup artists who work with our products every day. You'll receive practical advice from people who know exactly what challenges you face. This way, you can help your clients even better.

How to contact us?

The fastest way to reach us is via email or the chat on our website. This way you have everything in writing and can easily refer back to it later. We usually respond within 24 hours on business days. For more complex questions, we're also happy to call you back.

Are you using one of our lash serums and wondering how to combine it with makeup or other treatments? Feel free to ask your question – someone from our team with hands-on experience in eyebrow and eyelash care will help you.

Do you have a larger salon or are you a reseller? We can stay in touch via video calls or personal email updates. Especially if you work with a wide range like our eyebrow powders and gels, we're happy to help you think about product lines, application and strategies for repeat sales.

Frequently Asked Questions

I've found an error in my order. What now?

Send us an email with your order number and possibly a photo. We'll look into it right away and ensure a good solution. This also applies to incomplete or damaged deliveries.

Can I speak to someone by phone for product advice?

For detailed questions, email or web chat works best. Then we can respond thoughtfully and send additional information if needed. For more complex questions, we're also happy to call you back.

I want to purchase products for my salon but don't know what fits best yet. Can you help me think this through?

Absolutely. Especially if you're just starting with tinting or makeup, we're happy to help you via email or web chat. We'll look together at which products suit your salon. For example, do you work with Hybrid Brows? Then we'll advise you on colors, application and complementary products.

How quickly will I get a response?

Within 24 hours on business days, often even faster. For extensive questions or custom advice, you'll always get a response from a specialist on our team.

I'm a private individual and have a question. Is that possible too?

Of course! Although we mainly work with professionals, you're also welcome as a private individual. Just mention that you're a private customer, and we'll tailor our advice accordingly.

Do you also accept returns?

That depends on the product and the situation. For unopened packages, we'll always find a solution. Even better: let us help you think it through beforehand, so we can prevent you from ordering something that doesn't fit.